Design Thinking oriented, the innovation centre aimed to offer a new framework for exploring the problem from a different perspective.
Once Design helped to "think outside the box", Lean UX is used to guide the ideas towards development via Agile.
Finally, DevOps brings down the barriers between the development and operations parts to achieve and to scale the best customer experience (1).
Design for large enterprise is a challenge. Beyond the regular processes, design should consider the complexity of such ecosystem. At the Digital Pod we use different methods and techniques to deal with it.
Remote design workshops were carried between two Innovation Centres: London and Huston. Many workshops happened with success. In this example schetches were shared between multiple teams.
For more than 12 months many design methods were applied from Discovery to Delivery. Methods such as Personas, Creative Matrix, User Story Mapping, Abstraction Laddering, Affiny Clustering, among others, became part of a "book of design methods"
